felixtal.com

internet solutions

ITIL Online

ITIL

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office. Following this move, the ownership is now listed as being with HM Government rather than the Office of Government Commerce (OGC). The publications continue to be Crown Copyright.

 

Why ITIL Certification?

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.

Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.

 

OUR COURSES:

 

MORE ABOUT ITIL®

 


Want to know more? Send us a message:

[caldera_form id=”CF5bdb49a88337f”]